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DIGI YATRA

Seamless, Paperless Airport Travel with Facial Recognition
Home - Airport Facilities - DigiYatra

Facial Biometrics for Airport Check-In

Digi Yatra is an initiative by the Ministry of Civil Aviation to simplify air travel. It uses facial biometrics as a digital ID to verify a passenger’s identity, travel details, and other necessary information, making check-in and boarding faster. Read More

Benefits of using DigiYatra

Hassle-free entry to the airport

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Faster entry, check-in, and boarding

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Paperless and seamless transit at the airport

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One-time registration for all domestic flights

Pre-Travel

How to set up DigiYatra for a faster check-in:

STEP 1

Download Digi Yatra Mobile App

Download the DigiYatra Mobile App from the ​​Play Store or App Store.

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STEP 2

Register

Passengers should register with their Aadhaar ID or Digi Locker to create verifiable credentials.

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STEP 3

The necessary Identity

Tap on the ‘Add Credentials’ icon and follow the process.

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STEP 4

Travel Itinerary

Tap on ‘Your Upcoming Travel’ icon to upload your travel itinerary.

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On the day of travel

DigiYatra’s easy travel day process

STEP 1

Face Verification

Passengers must proceed to the DigiYatra gate at the entry to Terminal 1 or Terminal 2 at Departure and scan their face for verification.

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STEP 2

E-Gate Verification

Passengers can then go through E-Gate verification at Face Pod in the Pre-Security check Area.

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STEP 3

Security Check Point

Complete Security Check-Point Authentication at Face Pod in Post- Security Check Area.

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STEP 4

Departure

Continue with self-boarding at all departure gates.

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Download the App

Use the DigiYatra app by either scanning this QR Code or downloading from the Google ​​Playstore and the iOS App Store

Frequently Asked Question

What is DigiYatra?

DigiYatra is an initiative by the Ministry of Civil Aviation (MoCA) and airport stakeholders. It allows digital processing of passengers at an airport across various touchpoints using facial biometrics. This technology provides Biometric Enabled Seamless Travel (BEST) experience based on facial verification.

From where can I download the application?

The DigiYatra App by the Digi Yatra Foundation is currently available on the Google Play Store (Android) and App Store (iOS).

Who can experience DigiYatra?

All domestic passengers can use the seamless travel experience provided by DigiYatra.

How does DigiYatra make the airport experience better for travellers?

DigiYatra speeds up the passenger journey from airport entry to boarding using facial biometrics. Passengers can simply link their travel details and ID in advance, and a quick face scan gets them from entry to boarding faster and with less hassle.

How can I register on the DigiYatra application?

To register on the Digi Yatra application, please follow these steps:

1. Passengers have to go to the Google Play Store (Android) or Apple App Store (iOS) and download the DigiYatra app.

2. Passengers can register using their phone number with the OTP (One-Time Password) sent to their phone.

3. Passengers need to link their Aadhaar credentials either with Aadhaar or using DigiLocker.

4. If passengers have not already registered on DigiLocker with your Aadhaar ID, they must complete registering before proceeding.

5. Passengers need to take a selfie and validate it with their Aadhaar ID.

6. Before their flight, passengers can scan their boarding pass or upload it as an image or PDF.

7. After scanning, passengers need to provide consent to share their credentials and boarding pass data with Jaipur International Airport Ltd (JIAL) for confirmation.

By following these steps, passengers will be successfully registered on the DigiYatra platform.

What are the steps to follow upon arrival at JIAL?

Upon arriving at the airport, please follow these steps:

1. Enter the terminal through the DigiYatra gate once validated.

2. Have the boarding pass ready for uploading.

3. Look into the biometric system.

4. Once the system validates the passenger’s information, they will be granted entry into the airport.

What if I have not pre-registered for DigiYatra, can I avail the DigiYatra facility at the airport?

Yes, passengers who have not pre-registered on the DigiYatra app can register at Gate 2, T2, at the registration kiosk and avail the benefits of DigiYatra on the day of travel.

What happens inside the airport at security?

Once passengers arrive at the security check touch point, they will have to use the Biometric System (face pod). The system will validate their travel itinerary. After validation, they will be allowed to proceed for security clearance before boarding the aircraft.

Who can I contact for help at the airport?

Digi Buddies are available at various touchpoints to assist passengers. The Digi Buddies wear reflective jackets with “Digi Buddy” printed on them.

Which JAI’s terminal has DigiYatra?

Passengers can avail of a seamless travel experience via DigiYatra only if they are travelling on a domestic flight from Terminal 2, JAI.

What if my biometrics do not work at the terminal entry?

An airport Digi Buddy will assist passengers throughout their journey at the airport. The on-ground team will assist if biometric verification fails. In case of an emergency, passengers may call 022 6685 1010.

Is DigiYatra available for passengers arriving at the airport?

No, DigiYatra is currently available only for departing passengers at Terminal 2 of JAI However, DigiYatra is developing functionalities that will allow passengers to use DigiYatra benefits at the arrival in the future.

Digi Yatra Support

Feel free to contact us in dedicated numbers and e-mail for more support.

Airport Help Desk Numbers

  • Terminal 2 Manager : +91 8905998558
  • feedback.jai@adani.com

App-Related Support

  • Customercare@digiyatrafoundation.com
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